Delivery Options Overview

Taj Mahal Express offers fast and reliable delivery services across Spain, ensuring your groceries reach you fresh and on time. We provide standard doorstep delivery for all your grocery items right to your home. Shop online, choose your delivery method at checkout, and let us handle the logistics while you relax.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Receive Your Order at Your Doorstep

Exchange or Return of Goods

At Taj Mahal Express, we take pride in the quality and freshness of our products. Due to the nature of grocery and perishable items, our return policy is designed to ensure food safety and hygiene for all our customers in Spain.

If you receive a product that is damaged, expired, or incorrect, you have the right to request a return or exchange within 24 hours of delivery. Please contact our support team immediately with your order details and a clear photo of the item.

The product is not accepted back if at least one of the components is missing:

  • The product has been opened, partially consumed, or removed from its original packaging (unless there is a verified quality issue).
  • It is a highly perishable item (like fresh produce, meat, or dairy) and the issue was not reported within 24 hours of delivery.
  • You do not have the original receipt or digital proof of purchase from the Taj Mahal Express online store.
  • The value of the product has decreased due to improper storage by the customer after delivery.

Approved refunds will be processed back to your original payment method within the terms established by current legislation and banking procedures.

FAQs

My order hasn't arrived yet. Where is it?

If your delivery is delayed past the estimated time, please check your email for the tracking link provided upon dispatch. If you still need assistance, contact our support team immediately at [email protected] or call our hotline with your order number, and we will track your groceries for you.

Do you deliver on public holidays?

We generally operate on standard business days. Deliveries on national or regional public holidays in Spain may be paused or operate on restricted hours. We highly recommend placing your grocery orders in advance before major holidays to ensure timely delivery of your fresh items.

Do you deliver to my postcode?

We offer delivery services across Spain. You can easily verify if we cover your specific area by entering your postcode on the Cart or Checkout page. If your location is outside our standard delivery zones, the system will notify you before you proceed to payment.

Is next-day delivery available on all orders?

Next-day delivery depends on your specific location and the time you place the order. Orders placed before our daily cutoff time are processed the same day. Generally, standard delivery takes 24 to 48 hours for main cities across Spain.

Do I need to be there to sign for delivery?

Yes. Because your order contains grocery and perishable food items, someone must be available at the delivery address to receive the package. This ensures your items are handed over safely and remain fresh. If you are unavailable, please contact us to reschedule.

What happens if an item becomes out of stock?

If a product you ordered becomes temporarily out of stock while we are packing, our team will contact you to offer a suitable replacement or provide a quick refund for that specific item before dispatching the rest of your order.

How do you keep perishable items fresh during delivery?

We understand the importance of fresh groceries. All perishable and sensitive items are packed carefully using temperature-controlled packaging and handled with extreme care to ensure they remain fresh until they reach your doorstep.

Is there a minimum order amount for delivery?

You can place an order of any size! However, delivery fees vary based on your location and the total weight of the package. We offer FREE SHIPPING on all orders over €75. For orders below €75, the exact shipping fee will be calculated automatically at checkout based on your delivery address.