Refund & Return Policy for Taj Mahal Express
Effective Date: May 11, 2026

This Refund & Return Policy outlines the terms and conditions regarding order cancellations, refunds, and returns for products purchased through TajMahalExpress.com.

1. General Policy
At Taj Mahal Express, customer satisfaction is important to us. Returns and refunds are handled in accordance with the nature of the physical products (especially groceries and perishable items) purchased and applicable consumer protection laws.

2. Order Cancellations
Customers may request the cancellation of their order before it has been dispatched for delivery. Once the order has been shipped or picked up from the store, it cannot be canceled, and our standard return policy will apply.

3. Refund Eligibility
Refunds may be granted under the following circumstances:

• Defective, expired, or damaged products upon arrival.
• Incorrect items delivered.
• Duplicate payments.
• Order cancellations made before dispatch.

4. Refund Processing Time
Approved refunds will generally be processed within 7–14 business days. The actual time required for funds to appear in your account may vary depending on your bank or payment provider.

5. Returns for Physical Products
We accept returns within 14 days of delivery for non-perishable goods, provided the items are unused, unopened, undamaged, and in their original packaging. Customers may be responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item delivered).

6. Non-Refundable Items
For health, safety, and hygiene reasons, certain items cannot be returned or refunded unless they arrived damaged or expired. These include:

• Perishable goods (such as fresh food, vegetables, or meat).
• Opened grocery items or snacks.
• Health and personal care products.
• Items purchased on clearance or final sale.

7. Failed or Delayed Deliveries
In cases where physical delivery is significantly delayed or cannot be completed due to circumstances within our control, customers may be eligible for partial or full refunds depending on the situation.

8. Contact for Refund Requests
To request a refund, cancellation, or return, please contact us with your order details (Order Number and reason for return):

Taj Mahal Express
Website: https://tajmahalexpress.com
Email: info@tajmahalexpress.com
Phone: +34 631 279 023

9. Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be published on this page with an updated effective date.